Refund policy

Returns & Exchanges

At Blanc House, we want you to feel confident in every purchase. If something isn't quite right, we're here to help.

CHANGE OF MIND RETURNS

We accept change-of-mind returns on full-priced items where a return request is submitted within 14 calendar days of delivery.

To be eligible for a return:

- Items must be unworn, unwashed, unaltered and in their original condition.
- All original tags must remain attached.
- Items must be free from perfume, makeup, stains, odours and signs of wear.
- Proof of purchase must be provided.

All returns are subject to inspection upon arrival. Items that do not meet these conditions may be declined.

HOW TO REQUEST A RETURN

To request a return, please contact us at blanchouse.au@gmail.com within 14 calendar days of receiving your order.

Please include your order number, the item you wish to return and the reason for your request.

Once your return request has been reviewed, we will provide further instructions and the return address.

Please do not send items back without contacting us first.

 REFUNDS

Approved refunds will be processed to the original payment method once the returned item has been received and inspected.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping fees are non-refundable for change-of-mind returns.

 EXCHANGES

If you would like a different size or style, please contact us within 7 calendar days of delivery.

Exchanges are subject to stock availability and our return eligibility requirements.

SALE ITEMS

Sale items and promotional purchases are not eligible for change-of-mind refunds.

Eligible sale items may be exchanged or returned for store credit, subject to approval and stock availability.

This does not affect your rights under Australian Consumer Law.

RETURN SHIPPING

Customers are responsible for return shipping costs for change-of-mind returns and exchanges.

We recommend using a tracked shipping service, as Blanc House cannot be held responsible for returns lost or damaged in transit before delivery to us.

 FAULTY OR INCORRECT ITEMS

We take care to ensure every Blanc House piece meets our quality standards.

If you receive a faulty, damaged or incorrect item, please contact us at blanchouse.au@gmail.com with your order number, a description of the issue and supporting photos where possible.

Your purchases are covered by the consumer guarantees under Australian Consumer Law. Depending on the nature of the issue, you may be entitled to a repair, replacement or refund. Where required by law, reasonable return shipping costs will also be reimbursed.

Nothing in this policy excludes, restricts or modifies your rights under Australian Consumer Law.

CONTACT US

For any questions regarding returns or exchanges, please contact blanchouse.au@gmail.com.

We're always happy to help.